🐙 We are Pulpo

Pulpo is a social commerce startup from Barcelona. Our group-buying platform allows people to save money products and services when buying in groups with other people.

Our mission to become the world's leading Social Commerce and drastically reduce the costs of goods and services in the ecommerce industry. We're backed by by exceptional entrepreneurs and investors and have an opportunity of a lifetime to create one of the decade's most impactful companies.

💌 The position: Customer Experience Agent

At Pulpo, we're looking for a Customer Experience Agent to join the family in Barcelona or remotely

Your role will be to create exceptional customer service experiences and resolve doubts and problems our users might have. You will have a crucial role and a direct impact to the growth of our business as you will be the first direct contact our customers have with the company.

You will be working with an exceptional team and will report directly to one of the founders of the company.

Your mission, should you choose to accept it:

• Resolve customers doubts or problems through tickets by clarifying the user's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Prepare Customer Insight's reports by collecting and analysing customer information. You will learn a lot about how our users behave!
• Recommend potential products or services improvements to management by collecting customer information and analysing customer needs
• Manage large amounts of incoming requests
• Act as the company gatekeeper
• Follow communication procedures, guidelines and policies